1. STANDARD DELIVERY MATTERS
- A minimum of 1-2 working days is required to process your order.
- TGS provides doorstep delivery of all products, including live plants within West Malaysia regions (KL, Selangor, Penang, Perak, N. Sembilan, Melaka, Johor).
- Live plants delivery is not covering Kedah, Perlis, Kelantan, Terrengganu, Pahang, Sabah, Sarawak.
- Courier service for non-living items (eg. pots) are available for all states in Malaysia.
- Our doorstep delivery will take approximately 3-8 days to reach you once the order is confirmed.
- The delivery schedule (date and time) will be notified via email within 1-2 working days once the delivery has been scheduled. Kindly write to firstname.lastname@example.org if you require any special delivery arrangement.
- For live plant delivery enquiries to East Malaysia regions (Sabah, Sarawak, Kelantan, Terengganu etc) /International regions, kindly write to email@example.com for specific advise (subject to approval).
|***Delivering of live plants require much more care than delivering common non-living products, as live plants are extremely fragile and delicate. Our in-house staffs will ensure all plants remain intact during the journey of delivery in a professional manner.***|
2. LOCAL DELIVERY CHARGES (DOORSTEP)
- A minimum purchase of RM150 is required for each order.
- We offer free doorstep delivery for purchase of RM500 and above in a single order.
- For order below RM500, delivery fee of RM60 (Flat rate-unlimited weight) apply per trip for each order.
- Delivery flat rate indicated above has been partially subsidised by TGS, regardless the total weight of all your items.
3. SINGAPORE REGIONS (ISLANDWIDE)
- Minimum purchase of RM500 for all items excluding live plants. Delivery charge of RM80 applied per trip (Flat rate).
- We accept bulk orders for live plants only. A Minimum purchase of RM5,000 of plants in a single order per trip is required. Charges for CCP, AVA permit, transportation per consignment will be advised accordingly by our team once order is confirmed.
4. INTERNATIONAL DELIVERY (WORLDWIDE)
- We ship worldwide with a minimum order of RM500 for all items, excluding live plants. We accept bulk order for live plants only.
- RM100 (Flat rate) applied for shipping to the rest of the world by sea freight for a total weight up to 3kg. Estimated arrival date varies to countries and will be advised upon dispatch of your parcel.
- For any order with a total weight of more than 3kg, please write to us firstname.lastname@example.org for advise.
- If there is any bulk order of live plant of more than RM5,000 and above, please contact us email@example.com for availability, and allow us a lead time of 7 working days to check with relevant authorities for import/export to your country.