1. Q: Is it safe to shop online?
A: It is safe to shop online. Your information will be kept undisclosed and discreet. The international payment gateway we use is Paypal.
2. Q: How much is the delivery fee?
A: There will be an additional delivery charge of RM50 (unlimited weights) for all orders below RM499.99. TGS will partially absorb the delivery fee, regardless the total weight (KG) of your order. For all orders above RM500, we will provide free delivery.
3. Q: Any minimum order?
A: Yes. We have a minimum order of RM150 in order to check out, doorstep delivery fee of RM50 (Flat Rate) is not inclusive.
4. Q : Any additional charges apply?
A: We do only supply and deliver. If you wish to do extra soil/repotting for your purchased plants from us OR disposal of your existing plants, an additional charge of min. RM30 and above applies base on the height and quantity of plants.
5. Q: When can i expect to receive the items after ordered?
A: Once order is confirmed, a delivery schedule (time slot) email will send to you within the next 24-48 hours when it is ready. For bulk orders (eg. more than RM5,000), kindly allow us 1-2 weeks lead time for preparation.
If you need any urgent special arrangement, kindly email to firstname.lastname@example.org for advice (subject to availability).
6. Q: Any self-collection option?
A: Unfortunately self-collection is not available at the moment.
7. Q: Do you deliver to my area?
A: We deliver doorstep to Kuala Lumpur, Selangor, N. Sembilan, Johor, Penang, Perak for all items including live plants. No delivery of live plants to Kedah, Perlis, Pahang, Kelantan, Terengganu, Sabah and Sarawak at the moment.
If you wish to order only non-living items (eg. pots), we ship throughout Malaysia and Singapore by Courier, with standard shipping fee of RM30 for West & East Malaysia regions up to 15kg.
8. Q: Any B2B rate for corporate?
A: Yes, in order to sustain a long-term business relationship, we do provide special rate for all corporates, including architecture/landscape architecture, interior design firms and more. Kindly email to email@example.com or Whatsapps us +60135847524 for more information.
9. Q: Can I choose a particular form/shape of plant?
A: Yes, you can specify the requirements to us and we will try our best to pick the closest for you. Generally, our designers and horticulturists will select the best plants as close to our product photos you see in our website as possible, and ensure all selected plants are free from any defections ( eg. dead leaves/brown or yellow spots/pests).
However, kindly take note as each plant is original, unique and comes with its own natural flair, it may exhibits slight difference from our product photos. Please allow a 5-10% of discrepancy. In such cases, this shall not be deem as an defect or a reason for exchange.
10. Q: Do you have a physical shop?
A: We do not have an open to public brick and mortar retail shop however, we do have our own design studio and warehouse. Kindly email to firstname.lastname@example.org to make an appointment in advance if you wish to visit us. Otherwise for cost-saving wise, all orders/enquiries are to be made online.
11. Q: Do you provide plant maintenance service after delivery?
A: For retail, we are not responsible for any plant maintenance after delivery unfortunately. Please be aware that dying plants can be caused by various reasons (eg. the growing environment, the ways you take care of them etc.) and we are unlikely to control the full survival of your plants after delivery.
However for commercial/residential landscape service and project wise, if you wish any maintenance help for your greenery/landscape/garden, feel free to email to email@example.com for any enquiries.
12. Q: Any plant replacement for my dying plants?
A: We will ensure all your plants (living) or other items (non-living) are in good condition before and after delivery. However, if you found any defects/unusual signs in items you received (both all living and non-living items) from us, you should contact us with photos attached as evidence, within the next 24-48 hours upon you received the item for our immediate arrangement.
Please take note that strictly no refund/replacement can be made after 7 days from the date of delivery.
13. Q: Can i change my confirmed order?
A: Due to security reasons, our customer service are unable to make any amendments after you have confirmed your order.
If an order is cancelled , no cash refund is offered. We only offer refund in terms of credit note (30 days validity).
14. Q: Do you provide landscape/garden design service?
A: Yes, we design as well as supply for you too! For any small to large scale residential/commercial projects, feel free to email to firstname.lastname@example.org for any consultation appointments and to chat with our landscape architects/designers.